Terms & Conditions

1. Acceptance of Terms

By opting in to receive text messages from SecVal, you agree to be bound by these Terms. If you do not agree to these Terms, do not opt in to the Program, or opt out at any time as described in Section 8.

2. Program Description

The Program is a customer-support messaging service sent from (331) 306-8989. With your consent, we use it to send:

• Service ticket updates and status changes;
• Security alert notifications that need your attention;
• Scheduled maintenance-window and appointment reminders;
• Account and billing notices.

The Program is a support channel, not a marketing or promotional messaging program. SMS consent is never a condition of purchasing any SecVal service.

3. Eligibility

You must be at least 18 years old, the account holder or an authorized user of the mobile number you provide, and legally permitted to receive text messages at that number to participate in the Program.

4. Opt-In / Consent

You are only enrolled in the Program after you take an affirmative step to opt in — for example, by providing your mobile number and confirming your consent to your SecVal account representative, by checking an SMS opt-in box on a SecVal account or support form, or by texting START to (331) 306-8989. There is no automatic enrollment. We retain a record of the date, method, and phone number associated with your consent.

5. Message Frequency

Message frequency varies based on your account activity and the support matters you have open with us. We do not send recurring messages on a fixed schedule under the Program.

6. Message and Data Rates

Message and data rates may apply, depending on your mobile carrier and plan. SecVal does not charge for text messages sent or received through the Program, but your carrier’s standard rates apply.

7. Supported Carriers

Carriers are not liable for delayed or undelivered messages. The Program is supported by major U.S. wireless carriers; availability may vary by carrier, device, and coverage, and not all carriers are guaranteed to be supported. Carriers are not responsible for the content of messages sent through the Program.

8. How to Opt Out

You may opt out of the Program at any time, for any reason, with no effect on your underlying services agreement with SecVal. To opt out:

• Reply STOP to any message from (331) 306-8989; or
• Tell your SecVal account representative you’d like to stop receiving texts; or
• Email privacy@securityval.com or call (888) 987-1335.

After you opt out, you will receive one final confirmation message, and we will stop texting you. If time-sensitive security alerts are part of your service agreement, we will continue delivering those through another channel you’ve agreed to (phone, email, or client portal) instead of SMS.

9. Getting Help

Reply HELP to any message from (331) 306-8989, or contact your SecVal account representative, for assistance with the Program at any time.

10. Disclaimer of Warranties; Limitation of Liability

The Program is provided on an “as is” and “as available” basis. SecVal does not guarantee that messages will be delivered free of delay or error. To the fullest extent permitted by law, SecVal disclaims all warranties, express or implied, regarding the Program, and SecVal’s liability arising from the Program is limited as set forth in your underlying services agreement with SecVal, or, if none applies, to the maximum extent permitted by applicable law.

11. Privacy

Your phone number and SMS opt-in status are used only to operate the Program and are not shared with third parties for their own marketing purposes. See our full Privacy Policy for how we collect, use, and protect your information more broadly, including under the EU-U.S. Data Privacy Framework and applicable U.S. state privacy laws.

12. Changes to These Terms

We may update these Terms from time to time to reflect changes in the Program or legal requirements. We will post the revised Terms on this page with an updated “Last updated” date. Your continued participation in the Program after a change takes effect constitutes acceptance of the updated Terms.

13. Governing Law

These Terms are governed by applicable U.S. federal law, including the Telephone Consumer Protection Act (TCPA), and by the laws of the state in which Security Validation LLC is organized, without regard to conflict-of-laws principles.

14. Contact Us